Supporting Limited English Speaking People and New Americans:
RISE Emergency Phone Number- (315)214-4480 Available 24/7
(follow prompts for language needed, as volunteers arise other languages may be added)
Press 1 for English/general inquiries
Press 2 for Nepali
Press 3 for French, Swahili, and Lingala
Press 4 for Somali
Press 5 for Kizigua
Press 6 for Karen and Burmese
Press 7 for Kinyarwandan, Kirundi
Press 8 for Arabic
If you are a parent or caregiver who needs child care, please complete this parent need for child care survey. Based on the information you provide about your job, employer, number of children, and financial need, Office of Children and Family Services (OCFS) may be able to help you find the child program you need. It may be a challenge to find child care due to COVID-19 related program closures, however the staff at OCFS are trying their best to support families to find the high quality child care that they need.
*The survey is in English, they are currently being translated, translations to follow.
Hotline for seniors and essential workers who are having difficulty getting food/supplies:
DSS mandatory/assistance services (TANF/SNAP/HEAP etc.) are open and working, mostly via phone 315-435-2700. You must call first, if your need requires an in person visit to the Civic Center (limited cases) they will let you know.
Hotline for essential workers who need child care: 315-446-1220